SurveyMonkey
The world’s most popular survey platform used by 260K+ organizations worldwide.
SurveyMonkey is a customer support tool built by SurveyMonkey. It's best for Marketing professionals and Customer experience managers. Pricing is subscription. Main alternatives include Northbeam, Appcues, Mention.
Pricing
subscription
Audience
Marketing professionals
Platforms
Community
0%
About SurveyMonkey
SurveyMonkey is an online survey and form platform that enables users and organizations to create, customize, analyze, and distribute surveys. It offers AI-powered tools and templates for various use cases, including employee and customer feedback, market research, and event registrations.
SurveyMonkey is a versatile platform designed to empower individuals and organizations to gather insights through surveys and forms. It provides a comprehensive suite of tools for creating, distributing, and analyzing surveys, catering to a wide range of use cases from employee feedback and customer satisfaction to market research and event registration.
Key features include an AI-powered survey builder, a library of over 400 expert templates, and advanced analytics capabilities. Users can easily design professional-grade surveys with customizable branding, logic, and question types. The platform supports various distribution methods, including email, web links, and social media, and offers access to a global audience panel of over 335 million people for targeted research.
SurveyMonkey differentiates itself through its ease of use, extensive template library, and robust analytics. It integrates seamlessly with popular business tools like Salesforce, Slack, and Microsoft Teams, enabling users to automate workflows and share insights across their organization. The platform also offers enterprise-grade security and compliance features, ensuring data privacy and protection.
Target users range from small businesses to large enterprises across various industries, including technology, healthcare, and professional services. It is particularly well-suited for marketing, customer experience, human resources, and IT professionals seeking to gather feedback, conduct research, and make data-driven decisions.
SurveyMonkey positions itself as an always-on insights platform, helping businesses of all sizes to guess less and know more. Its AI-powered tools and action-ready insights enable users to move fast and make confident decisions based on real-time data.
Key Features
Pricing
subscriptionTeam Advantage
- 50,000 responses per year
- Shared asset library
- Real-time collaboration with commenting and tagging
- Consolidated billing and team management
- Unlimited surveys, forms, and quizzes
Who is it for?
Best for
- Gathering employee feedback
- Measuring customer satisfaction
- Conducting market research
- Managing event registrations
- Performing Net Promoter Score (NPS) analysis
- Creating registration forms
- 360-degree employee evaluations
Not ideal for
- Complex data analysis requiring advanced statistical tools
- Organizations needing highly customized survey solutions
- Use cases requiring strict data residency or compliance requirements not supported by SurveyMonkey
Integrations
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