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SurveyMonkey

The world’s most popular survey platform used by 260K+ organizations worldwide.

subscription Web Mobile App Customer Support

SurveyMonkey is a customer support tool built by SurveyMonkey. It's best for Marketing professionals and Customer experience managers. Pricing is subscription. Main alternatives include Northbeam, Appcues, Mention.

Pricing

subscription

Audience

Marketing professionals

Platforms

Community

0%

About SurveyMonkey

SurveyMonkey is an online survey and form platform that enables users and organizations to create, customize, analyze, and distribute surveys. It offers AI-powered tools and templates for various use cases, including employee and customer feedback, market research, and event registrations.

SurveyMonkey is a versatile platform designed to empower individuals and organizations to gather insights through surveys and forms. It provides a comprehensive suite of tools for creating, distributing, and analyzing surveys, catering to a wide range of use cases from employee feedback and customer satisfaction to market research and event registration.

Key features include an AI-powered survey builder, a library of over 400 expert templates, and advanced analytics capabilities. Users can easily design professional-grade surveys with customizable branding, logic, and question types. The platform supports various distribution methods, including email, web links, and social media, and offers access to a global audience panel of over 335 million people for targeted research.

SurveyMonkey differentiates itself through its ease of use, extensive template library, and robust analytics. It integrates seamlessly with popular business tools like Salesforce, Slack, and Microsoft Teams, enabling users to automate workflows and share insights across their organization. The platform also offers enterprise-grade security and compliance features, ensuring data privacy and protection.

Target users range from small businesses to large enterprises across various industries, including technology, healthcare, and professional services. It is particularly well-suited for marketing, customer experience, human resources, and IT professionals seeking to gather feedback, conduct research, and make data-driven decisions.

SurveyMonkey positions itself as an always-on insights platform, helping businesses of all sizes to guess less and know more. Its AI-powered tools and action-ready insights enable users to move fast and make confident decisions based on real-time data.

Key Features

AI-powered survey creation
500+ expert templates
Customizable branding
Real-time collaboration with commenting and tagging
Advanced survey logic
Data analysis and reporting
Integration with 200+ apps
Global audience panel of 335M+ people
Shared asset library
Consolidated billing and team management
Admin and security controls
Mobile-friendly surveys
Unlimited surveys, forms, and quizzes
Net Promoter Score (NPS) analysis
Customer Satisfaction (CSAT) surveys

Pricing

subscription

Team Advantage

€30/user / month, billed annually
  • 50,000 responses per year
  • Shared asset library
  • Real-time collaboration with commenting and tagging
  • Consolidated billing and team management
  • Unlimited surveys, forms, and quizzes

Who is it for?

Best for

  • Gathering employee feedback
  • Measuring customer satisfaction
  • Conducting market research
  • Managing event registrations
  • Performing Net Promoter Score (NPS) analysis
  • Creating registration forms
  • 360-degree employee evaluations

Not ideal for

  • Complex data analysis requiring advanced statistical tools
  • Organizations needing highly customized survey solutions
  • Use cases requiring strict data residency or compliance requirements not supported by SurveyMonkey

Integrations

Salesforce Slack Microsoft Teams

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