Document360
Centralize your documentation for better self-service with an AI-powered knowledge base platform.
Document360 is a customer support tool built by Document360. It's best for Customer support teams and Technical writing teams. Pricing is subscription.
Pricing
subscription
Audience
Customer support teams
Platforms
Community
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About Document360
Document360 is an AI-powered knowledge base platform designed for teams and customers to create, manage, and publish documentation, guides, manuals, and SOPs. It helps businesses centralize their documentation, providing instant answers and improving self-service capabilities.
Document360 is a comprehensive knowledge base platform that enables businesses to create, manage, and publish internal and external documentation. It is designed to improve self-service by providing instant answers to customers and teams. The platform supports the creation of knowledge bases, step-by-step guides, user manuals, SOPs, and API documentation.
Key features include a portal for editors, writers, and reviewers, a site for customers and employees, advanced analytics, import from PDF & Word, a custom workflow builder, support ticket deflection, integrations, dashboard site customization, SEO customization, API support, media storage, interactive decision trees, and an AI Premium Suite. Document360 also offers Eddy AI, a generative AI tool to simplify the documentation lifecycle and improve technical writing.
The platform caters to various use cases, including internal and external knowledge bases, software documentation, SOPs, user manuals, AI chatbots, and API documentation. It serves industries such as SaaS, IT & Consulting, Financial Services, Healthcare, Education, Manufacturing, Retail, and Non-Profit. Roles that benefit from Document360 include customer support, technical writing, product management, and engineering.
Document360 aims to help businesses move away from traditional documentation methods like Word and PDF to modern, structured, searchable, and secure documentation. It offers features for both readers and writers, including AI search, AI chatbot, article summarizer, text-to-audio converter, AI writing agent, duplicate content detection, glossary generator, and MCP server for connecting knowledge bases with LLMs.
With a 4.7/5 rating on Capterra, Document360 is trusted by thousands of businesses across 150+ countries. It provides a centralized documentation solution to solve knowledge base challenges and improve customer and team self-service.
Key Features
Pricing
subscriptionPricing information is available on the website but not detailed enough to extract specific tiers and amounts. The product offers different plans with varying features and capabilities.
Who is it for?
Best for
- Creating and managing internal knowledge bases for employee self-service
- Developing external knowledge bases for customer support
- Documenting software products and APIs
- Creating SOPs and user manuals
- Deflecting support tickets with self-service documentation
- Improving customer onboarding and reducing support costs
- Centralizing documentation across multiple teams and departments
Not ideal for
- Companies that do not require a centralized knowledge base
- Organizations with very basic documentation needs
- Businesses that prefer traditional documentation methods like Word and PDF
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