Crisp
The AI Customer Support Platform for Every Business
Crisp is a customer support tool built by Crisp IM SAS. It's best for Customer support teams and Marketing teams. Pricing is subscription. Main alternatives include Zendesk, Intercom, Krisp.
Pricing
subscription
Audience
Customer support teams
Platforms
Community
0%
About Crisp
Crisp is an all-in-one, AI-powered multichannel messaging platform designed to help businesses connect with customers and leads. It offers tools to automate support, centralize communications, and enhance customer experiences, aiming to drive hypergrowth through conversations.
Crisp is a comprehensive AI-first customer support suite designed to augment customer experiences and streamline team workflows. It provides an omnichannel inbox to centralize inbound messages from various channels, including chat widget, email, WhatsApp, Messenger, and more. The platform is built to support customer support, marketing, and sales teams, offering tools for AI-driven automation, customer data management, and performance analytics.
Key features include an AI Agent, which can be trained on business-specific data to automate up to 50% of inquiries. Crisp also offers a shared inbox for collaborative message management, a knowledge base for self-service support, and a built-in CRM to organize customer data. The platform enables users to craft tailor-made automated internal workflows to speed up team replies and reduce manual work.
Crisp differentiates itself by offering a flat pricing model, aiming to lower the cost per agent. It also provides an AI Agent builder with a no-code interface, allowing users to create and deploy AI workflows across multiple messaging channels. The platform is designed to be scalable, catering to businesses of all sizes, from solopreneurs to large enterprises.
Crisp is best suited for businesses looking to enhance their customer support with AI-driven automation and centralized communication. It targets customer support, marketing, and sales teams seeking to improve efficiency, personalize customer interactions, and drive growth through effective conversation management. The platform's focus on AI and omnichannel support positions it as a modern solution for businesses navigating the AI-driven revolution.
Key Features
Pricing
subscriptionFree
- Website chat widget
- 2 seats included
- No AI credits included
- Shared inbox
- Mobile applications
- Chat SDKs
- Contact form
- E-Commerce integrations
- Push notifications
Mini
- All the free features
- Shared email inbox
- 4 seats included
- Around 90 automated conversations
- $5 included AI credits
- Shortcuts
- Chat triggers
- Private notes
- Custom email domain
- Unlimited data retention
- Internal search
Essentials
- All the Mini features
- Customer data management
- 10 seats included
- Around 450 automated conversations
- $25 included AI credits
- Omnichannel inbox
- Workflow automation builder
- Omnichannel AI Chatbot
- Knowledge Base
Who is it for?
Best for
- Businesses seeking to automate customer support with AI
- Teams needing a centralized omnichannel inbox
- Companies looking to improve customer engagement and satisfaction
- Organizations wanting to build a self-service knowledge base
- Businesses requiring a built-in CRM for customer data management
Not ideal for
- Companies with very basic customer support needs and no interest in AI
- Organizations requiring highly specialized or niche customer support features not offered by Crisp
- Businesses that prefer a completely open-source or self-hosted solution
Integrations
Alternatives to Crisp
View all 3Zendesk
The AI-powered customer service solution.
Intercom
The only helpdesk designed for the AI Agent era.
Krisp
Voice AI for meetings, offering noise cancellation, accent AI, translation, and AI note-taking.
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